ClinicSoftware's Reviews Management module automates the collection of client reviews post-appointment. Positive reviews are routed to your public profiles on Google, Trustpilot, and Facebook. Negative reviews are intercepted internally so you can resolve the issue before it becomes public. Monitor your score in real time across all platforms from one dashboard.
How It Works
01
Enable reviews automation in Marketing → Reviews → Settings
02
Set the trigger: send a review request X hours after appointment completion
03
Define routing rules: 4-5 stars go to Google, 1-3 stars are captured internally
04
Monitor all incoming reviews across platforms from the Reviews dashboard
Key Features
Post-Appointment Review Request
Star Rating Routing
Google Review Integration
Trustpilot Integration
Facebook Review Integration
Negative Review Interception
Response Templates
Review Analytics Dashboard
Pro Tips
Send review requests within 90 minutes of appointment completion while the experience is still warm
Respond to every single review — positive and negative — within 24 hours
Display your live star rating on your website booking page to convert more visitors into clients