Automated appointment reminders are one of the highest-ROI features in ClinicSoftware. Set rules to send SMS and email reminders at 48 hours, 24 hours, and 2 hours before every appointment. Clients can confirm, reschedule, or cancel directly from the reminder — reducing phone calls and protecting your diary.
How It Works
01
Go to Settings → Reminders and select Add New Reminder Rule
02
Choose the reminder type: SMS, email, or both
03
Set the timing: how many hours before the appointment to send
04
Write the message template using merge fields for personalisation and add a confirmation link
Key Features
Multi-Channel Reminders (SMS & Email)
Custom Timing Rules
Personalisation Merge Fields
Confirm / Reschedule / Cancel Links
No-Show Rate Tracking
Automated Sending
Custom Message Templates
Multi-Language Support
Pro Tips
Send three reminders: 48 hours, 24 hours, and 2 hours before every appointment
Include a direct reschedule link in reminders to make it easy for clients to move rather than no-show
Track your no-show rate before and after enabling reminders to quantify the revenue saved